Shipping policy

Shipping Policy

Last updated: 8 September 2026

Shipping

Galactic Tadpole works with selected fulfilment and supplier partners. Because products may be supplied from different locations, delivery times, dispatch arrangements and shipping charges can vary between products.

The delivery information shown at checkout is the most relevant information for your particular order.

Processing and dispatch

Products may be:

  • ready to dispatch;
  • made to order;
  • personalised;
  • fulfilled by a specialist supplier; or
  • supplied through a third-party fulfilment partner.

Where applicable, product pages will provide an indication of processing or dispatch times.

Please allow additional time during exceptionally busy periods, including the Christmas shopping season.

Delivery estimates

Delivery estimates are provided in good faith and are not guarantees unless expressly stated otherwise.

Delivery may be affected by:

  • destination;
  • supplier processing time;
  • weekends and public holidays;
  • carrier delays;
  • customs processing;
  • weather or other events outside our reasonable control; and
  • personalised or made-to-order production.

For UK orders, we aim to provide clear delivery information at checkout wherever possible.

International orders

Where international delivery is available, customers are responsible for reviewing the delivery information shown at checkout.

Depending on the destination, international orders may be subject to:

  • customs charges;
  • import duties;
  • local taxes;
  • brokerage or handling fees; or
  • other charges imposed by the destination country.

Where such charges are not included in the checkout price, they are normally the responsibility of the recipient.

Delivery problems

If your order appears to be delayed, please contact:

galactictadpole@outlook.com

Please include your order number.

If tracking information is available, we will use it to help investigate the shipment.

Address accuracy

Please check your delivery address carefully before completing your order.

If an order has not yet been dispatched and you need to correct an address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Undeliverable or returned parcels

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another circumstance within the customer's control, please contact us.

Any additional delivery or reshipping costs may be payable by the customer where permitted by law.

Legal delivery rights

Nothing in this policy limits your statutory rights.

For UK online sales, applicable consumer law includes requirements concerning delivery and cancellation rights.

UK delivery
We currently offer free standard UK delivery when your order reaches the qualifying order value shown at checkout. Our standard qualifying threshold is currently £35, and eligible products from different Galactic Tadpole categories can be combined to reach that order value.

For orders below the qualifying threshold, the applicable delivery charge will be shown at checkout before you complete your purchase.

Promotional delivery offers
From time to time, we may offer promotional free delivery, reduced delivery charges or a different qualifying order value for a limited period. The terms of any such promotion, including any qualifying dates, destinations or order values, will be shown with the relevant offer and at checkout where applicable.

Split deliveries
If your order contains products from different categories or fulfilment partners, those products may be dispatched separately and may arrive at different times. Qualifying for free UK delivery is based on the eligible combined order value rather than requiring the qualifying amount to be spent within a single product category.