Useful answers before you begin exploring.
Products and production
Are Galactic Tadpole products made to order?
Many are. Original designs may be printed, assembled or personalised after you order them. The product page will explain the available options and any relevant production details.
Who makes the products?
We design the Galactic Tadpole range and work with specialist production partners to manufacture and fulfil selected products. Relevant production-partner information will be disclosed where required.
Will colours look exactly like my screen?
Screen settings and production methods can cause small colour differences. We prepare our artwork carefully, but a physical print may vary slightly from its on-screen preview.
Orders
Can I change or cancel an order?
Contact us quickly at galactictadpole@outlook.com. Made-to-order work can enter production soon after purchase, so changes or cancellations may not be possible once production has started.
Can I check personalisation before ordering?
Yes. Review all spelling, dates and selections carefully before checkout. We produce personalised products using the information submitted with the order.
Delivery
How long will my order take?
Made-to-order products require production time before dispatch. Available delivery estimates are shown with the product or during checkout and vary by item and destination.
Could products from one order arrive separately?
Yes. Different products may be produced by different specialist partners and can arrive in separate parcels.
Will international orders incur customs charges?
Import duties or taxes may apply depending on the destination, product and fulfilment route. Any responsibility not collected at checkout is determined by local rules.
Returns and problems
What if something arrives damaged or incorrect?
Email galactictadpole@outlook.com with your order number and clear photographs of the item and packaging. We will review the problem and explain the next step.
Can personalised products be returned?
Personalised and made-to-order products may be excluded from change-of-mind returns where the law permits. This does not affect your rights when goods are faulty, damaged or incorrectly supplied. Please read our Returns & Refunds Policy for full details.