Privacy policy

Privacy Policy

Last updated: 8 September 2026

Privacy at Galactic Tadpole

Galactic Tadpole respects your privacy and aims to collect and use personal information responsibly.

This policy explains what personal information we may collect, why we use it, and the choices available to you.

Who we are

Galactic Tadpole

44 Chambers Street
Derby
DE24 8TH
United Kingdom

Email: galactictadpole@outlook.com

Information we may collect

Depending on how you interact with our store, we may collect information such as:

name;
billing and delivery address;
email address;
telephone number where you provide one;
order information;
payment-related information processed by our payment providers;
account information if you create an account;
product preferences;
customer-service communications;
personalised information you provide for a product;
technical information relating to your use of our website; and
marketing preferences.

How we use your information

We may use personal information to:

process and fulfil orders;
arrange delivery;
process payments;
provide customer support;
respond to enquiries;
manage returns and refunds;
provide information about your orders;
administer your account where applicable;
prevent fraud and protect our store;
improve our products, website and customer experience;
comply with legal obligations; and
send marketing communications where we have a lawful basis to do so.

Marketing emails

We do not sell customer email addresses.

Where marketing consent is required, we will only send marketing communications where we have the appropriate consent or another lawful basis permitted by applicable law.

Marketing emails will provide a straightforward way to unsubscribe.

UK electronic marketing rules generally require specific consent for unsolicited marketing emails to individuals, subject to limited exceptions such as the existing-customer soft opt-in.

You can withdraw marketing consent at any time.

Payment information

Payments are processed through payment providers.

Galactic Tadpole does not need to receive or store your full payment-card details in order to process an ordinary transaction.

Payment providers may process your information in accordance with their own privacy policies.

Cookies and similar technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and, where applicable and permitted, support marketing and analytics.

You can control cookies through your browser and any cookie-management tools made available on the website.

Some cookies may be necessary for the operation of the online store.

Third-party services

We may use third-party services to operate parts of our business, including services relating to:

payment processing;
ecommerce infrastructure;
fulfilment;
shipping;
analytics;
customer support;
email marketing; and
product reviews.

These providers may process personal information on our behalf or as independent controllers, depending on the service.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting and regulatory obligations.

Different types of information may therefore be retained for different periods.