Contact Information / Customer Service

Last updated: 8 September 2026

Contact Galactic Tadpole

Have a question about an order, product, delivery or return?

We're happy to help.

Galactic Tadpole
44 Chambers Street
Derby
DE24 8TH
United Kingdom

Email: galactictadpole@outlook.com

Order enquiries

For an order enquiry, please include your order number so we can locate your order quickly.

Product questions

If you have a question about a product, including materials, sizing, personalisation or availability, contact us before ordering where possible.

Delivery questions

If your order is delayed or tracking appears unusual, email us with your order number and we'll investigate.

Response times

We aim to respond to customer enquiries during normal working periods, generally within one business day, although response times may be longer during exceptionally busy periods.

We do not currently provide customer support by telephone.